OpsMargin (“OpsMargin,” “we,” “us”) is operated by OPS MARGIN LLC, a New York limited liability company, and provides a margin-recovery analytics platform and a mobile app for multi-unit restaurant operators. Questions about this policy: sales@opsmargin.com.
This policy covers our marketing website at opsmargin.com, the OpsMargin platform, and the OpsMargin mobile app (together, “OpsMargin”). Use of the platform is also governed by the written agreement between OpsMargin and each customer, which controls if there is any conflict.
From the website. If you request a demo or contact us, we collect the details you provide, typically your name, work email, company, and message. The website does not set advertising or third-party tracking cookies.
From the platform (customers). To deliver analytics, the platform processes the business operational data a customer connects, for example point-of-sale sales, labor and scheduling, food cost, and financial figures, along with the accounts of the customer’s authorized users. This is business data, not consumer data, and we do not seek to collect personal information about a customer’s guests.
From the OpsMargin mobile app (authorized staff). The app has no public sign-up; your account is created and managed by your organization. We collect only what is needed to sign you in and run the operations features: your email address and name (to sign you in and identify you to your organization’s portal); an account identifier (Firebase user ID, to authenticate your session); a device push token and basic device info such as model and app version (to deliver operational notifications and support the app); photos you capture or attach, such as receipts, deposit slips, and audit photos (to upload the business documents you choose to submit); and your activity within the portal (to provide the features and keep an operational record for your organization). We do not collect your location, your contacts, your personal financial or payment information, your browsing history, or health data. If you enable it, the app can use your device’s Face ID / Touch ID / fingerprint to lock the app — that check happens entirely on your device and your biometric data never leaves it. You can grant or revoke camera, photo, and notification access at any time in your device settings.
We do not sell your data, and we do not use customer operational data to train models for other customers.
Customer operational data is processed in an isolated Google Cloud project, optionally the customer’s own Google Cloud account, and is not commingled with other customers’ data. Access is granted on a least-privilege basis. Our primary infrastructure sub-processor is Google Cloud Platform.
We share information only with service providers that help us run the service (such as Google Cloud) under confidentiality obligations, or where required by law. We do not sell personal information.
We retain information for as long as needed to provide the service and for the period set out in the applicable customer agreement, then delete or de-identify it. Customers may request deletion of connected data per their agreement. Website contacts may request deletion by emailing us.
To access, correct, or delete contact information you’ve provided through the website, email sales@opsmargin.com. Customer data rights are handled through the customer relationship and the applicable agreement.
OpsMargin is a workplace tool intended for adults. It is not directed to children and we do not knowingly collect personal information from children under 13. OpsMargin is operated in the United States; if you use it from another country, you consent to processing your information in the United States.
We may update this policy from time to time. The effective date above reflects the current version.
OPS MARGIN LLC · New York, USA · sales@opsmargin.com